CreativelyUK - Privacy Policy
This privacy notice tells you what to expect us to do with your personal information.
What information we collect, use, and why
We collect or use the following information to provide services and goods, including delivery:
Names and contact details
Addresses
Purchase or account history
Payment details (including card or bank information for transfers and direct debits)
Account information
Website user information (including user journeys and cookie tracking)
We collect or use the following information for the operation of customer accounts and guarantees:
Names and contact details
Addresses
Purchase or account history
Payment details (including card or bank information for transfers and direct debits)
Account information
Website user information (including user journeys and cookie tracking)
We collect or use the following information to comply with legal requirements:
Financial transaction information
Lawful bases
Our lawful bases for collecting or using personal information to provide services and goods are:
Consent
Contract
Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:
Consent
Contract
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
Consent
Contract
Our lawful bases for collecting or using personal information for the operation of customer accounts and guarantees are:
Consent
Contract
Our lawful bases for collecting or using personal information for service updates or marketing purposes are:
Consent
Contract
Our lawful bases for collecting or using personal information for legal requirements are:
Consent
Contract
Where we get personal information from
People directly.
How long we keep information
We will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Notice. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies. We will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of our Service, or we are legally obligated to retain this data for longer time periods.
Who we share information with
Other relevant third parties:
Payment Processors: The payment processors we work with are:
Stripe – Please view their privacy policy here: https://stripe.com/gb/privacy
Your data protection rights
Under data protection law, you have rights including:
Your right of access - You have the right to ask us for copies of your personal data.Your right to rectification - You have the right to ask us to rectify personal data you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
Your right to erasure - You have the right to ask us to erase your personal data in certain circumstances.
Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal data in certain circumstances.
Your right to object to processing - You have the right to object to the processing of your personal data in certain circumstances.
Your right to data portability - You have the right to ask that we transfer the personal data you gave us to another organisation, or to you, in certain circumstances.
Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent.
You don’t usually need to pay a fee to exercise your rights. If you make a request, we have one calendar month to respond to you.
To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.
How to complain
If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.The ICO’s address:
Information Commissioner’s Office
Wycliffe House, Water Lane,
Wilmslow, Cheshire SK9 5AF
Helpline number: 0303 123 1113
Changes to the policy
We may change this policy from time to time, and if we do make changes, we’ll post any changes on this page. If you continue to visit our site after those changes are in effect, you agree to the revised policy. If the changes are significant, we may provide more prominent notice or get your consent on the new policy.
Contacting us
If you have any questions or comments about this policy, please contact us by email at:
Disclaimer
This policy may be changed at any time at our discretion. If we should update this policy, we will post the updates to this page on our Website.
Last updated
26 May 2024
